Signing in
How staff sign in on the web and in the field app, how citizens sign in, and what to do when it does not work.
Staff: the web
Your Block office creates your account with your mobile number. Nobody can sign up as staff on their own.
Open your Block's address followed by /staff, for example https://swm.yourblock.in/staff. Choose your
language at the top.
Enter your mobile number (10 digits, without +91) and your password, then press Sign in.
Your password
Until WhatsApp codes are switched on for your Block, your Block office gives you a password when they add you, and sets a new one if you forget it. Once codes are on, you set and change it yourself as below.
Setting or changing your password
The first time you sign in, or when you have forgotten your password, press First time here? Set your password or Forgot password? on the sign-in page.
If a page says This page has expired. Please start again., it was open too long. Press Sign in to start again.
Staff: the field app
After 15 minutes away, or when you open the app again, it asks for the PIN (or the phone's screen lock). After too many wrong PINs you sign in again with your password; records saved on the phone are kept.
Citizens
Citizens do not need a password. On the citizen portal, press Sign in, enter the mobile number used on WhatsApp, and type the code SWM sends. See Citizens.
When signing in does not work
Check the number has 10 digits and no +91 or spaces, and that you are on your Block's address. Ask your Block office to confirm the number on your account. After several wrong tries, sign-in pauses for a while.
Your account exists but has no role. Ask your Block Admin to give you one under People and roles.
The field app is for facility managers and SHG Supervisors. GP Officers and GP staff use the staff web, also on a phone browser.
Your Block office signed you out of every device, for example because a phone was lost. Sign in again with your password. Records that had not been sent from that phone were deleted from it.