SWM · User guide

Citizen portal

Every page of the citizen portal, on a phone.

Portal home

The citizen portal's home page: report a problem, register, my complaints, track, chat. Shown as: before signing in.

The citizen portal's home page: report a problem, register, my complaints, track, chat.

Portal home on a computer

The citizen portal's home page on a computer. Shown as: before signing in.

The citizen portal's home page on a computer.

Citizen sign-in

Signing in with a mobile number; a code comes on WhatsApp. Shown as: before signing in.

Signing in with a mobile number; a code comes on WhatsApp.

Enter the code

Entering the code sent on WhatsApp. Shown as: before signing in.

Entering the code sent on WhatsApp.

My account

The citizen's account: their complaints and registrations. Shown as: a citizen.

The citizen's account: their complaints and registrations.

My complaints

The list of complaints the citizen has made, with their status. Shown as: a citizen.

The list of complaints the citizen has made, with their status.

Report a problem

The form for reporting a problem: what, where, photos. Shown as: a citizen.

The form for reporting a problem: what, where, photos.

A complaint's progress

One complaint's progress from received to work done. Shown as: a citizen.

One complaint's progress from received to work done.

Register home or shop

Step 1 of registering a home or shop: choosing the type. Shown as: a citizen.

Step 1 of registering a home or shop: choosing the type.

A registration sent back

A registration that needs a correction, with what to fix and the form to send it again. Shown as: a citizen.

A registration that needs a correction, with what to fix and the form to send it again.

Track a complaint

Entering a complaint number to see where it stands. Shown as: a citizen.

Entering a complaint number to see where it stands.

Tracking result

A complaint found by its number, with its progress. Shown as: a citizen.

A complaint found by its number, with its progress.

Chat

The chat page for asking a question or reporting a problem. Shown as: before signing in.

The chat page for asking a question or reporting a problem.

Help and privacy

How the portal works, and what happens to the citizen's information. Shown as: before signing in.

How the portal works, and what happens to the citizen's information.