Questions and fixes
Common problems and what to do about them.
See Signing in. Use your Block's address, your 10-digit mobile number, and the password your Block office gave you.
The Block needs at least one GP and one Block Admin.
The address is not saved on the Block, or its DNS record or cluster route is missing. See The Block's web address.
The Block is not activated yet. The Platform Admin activates it.
Members are records of who works in the SHG, not accounts. If they need SWM, the Block Admin invites them as staff with their own mobile number.
The Block Admin adds one under Configuration → Waste → Destinations → Off-take partners.
The Block Admin adds a compost pit, landfill or vendor under Configuration → Waste → Destinations.
A record is missing or was entered late, for example a consignment recorded before its intake. Check the facility's records and enter what is missing.
The SWM unit's phone has not synced it yet. Use “Truck arrived but not listed?” and save the receipt against the slip's reference. See Receive a consignment.
Reports → What happened to processed waste (Block Admin and BDO), and on each off-take's record.
Download the new version from the Field app page of the staff web. Records on the phone are sent after updating.
The Block Admin uses “Sign out of all devices” for that person under People and roles. The app deletes their unsent records from the lost phone the next time it connects.