Complaints
The life of a complaint from submission to closing, with deadlines and escalation.
- A citizen reports a problem on the portal, or staff log it for them. It gets a number and a deadline from its category.
- If the GP is not known, it waits in the Block's queue GP not known until the Block Admin or BDO sends it to a GP.
- The GP Officer assigns it to GP staff (or themselves). The person starts the work and resolves it, saying what was done.
- It closes by itself once the category's evidence is there (a photo, a note, or both).
When the deadline passes, the GP's Officers are notified; after the Block's grace period, the BDO and Block Admin. The citizen gets a WhatsApp update at each step and can report the problem again if it comes back.