SWM · User guide

Staff web

Every page of the staff web, as each role sees it.

Every page of the staff web, with who it is shown as. The menu on each page shows only what that person may use.

Staff sign-in

The staff sign-in page with mobile number and password fields. Shown as: before signing in.

The staff sign-in page with mobile number and password fields.

Forgot password

The page for getting a code to set a new password. Shown as: before signing in.

The page for getting a code to set a new password.

Enter the code

Entering the 6-digit code sent on WhatsApp to set a new password. Shown as: before signing in.

Entering the 6-digit code sent on WhatsApp to set a new password.

Choose a new password

Choosing a new password after entering the code. Shown as: before signing in.

Choosing a new password after entering the code.

Page expired

A message that the sign-in page has expired, with a button to start again. Shown as: before signing in.

A message that the sign-in page has expired, with a button to start again.

Platform overview

The list of every Block with its status, GPs, wards, staff and Block Admins. Shown as: Platform Admin.

The list of every Block with its status, GPs, wards, staff and Block Admins.

Onboard a Block: details

Step 1 of onboarding: short code, Block name in three languages and district. Shown as: Platform Admin.

Step 1 of onboarding: short code, Block name in three languages and district.

Onboard a Block: GPs

Step 2 of onboarding: GPs and their ward counts, typed in or imported from CSV. Shown as: Platform Admin.

Step 2 of onboarding: GPs and their ward counts, typed in or imported from CSV.

Onboard a Block: Block Admin

Step 3 of onboarding: the first Block Admin's name, mobile number and language. Shown as: Platform Admin.

Step 3 of onboarding: the first Block Admin's name, mobile number and language.

Onboard a Block: review

Step 4 of onboarding: a summary of the new Block before it is created. Shown as: Platform Admin.

Step 4 of onboarding: a summary of the new Block before it is created.

A Block being set up

A Block in setup: its Block Admins, and Activate Block waiting until the Block is ready. Shown as: Platform Admin.

A Block in setup: its Block Admins, and Activate Block waiting until the Block is ready.

An active Block

An active Block's page on the platform: status, Block Admins and its web address. Shown as: Platform Admin.

An active Block's page on the platform: status, Block Admins and its web address.

Waste catalogue

The standard waste categories and recovered output types used by every Block. Shown as: Platform Admin.

The standard waste categories and recovered output types used by every Block.

Platform audit log

The platform audit log: every change, who made it and when. Shown as: Platform Admin.

The platform audit log: every change, who made it and when.

Block home

The Block Admin's home page with the Block setup checklist. Shown as: Block Admin.

The Block Admin's home page with the Block setup checklist.

Home for GP staff

The home page as GP staff see it, on a phone. Shown as: GP Staff.

The home page as GP staff see it, on a phone.

GPs and wards

The Block's Gram Panchayats with their number of wards. Shown as: Block Admin.

The Block's Gram Panchayats with their number of wards.

People and roles

Staff accounts with each person's roles and where they apply. Shown as: Block Admin.

Staff accounts with each person's roles and where they apply.

Invite a staff member

The form for inviting a staff member: name, mobile number, language, role and place. Shown as: Block Admin.

The form for inviting a staff member: name, mobile number, language, role and place.

Facilities

The Block's SWM and PWM units, the GPs each serves and where each SWM unit sends to. Shown as: Block Admin.

The Block's SWM and PWM units, the GPs each serves and where each SWM unit sends to.

An SWM unit

An SWM unit's page: GPs served, PWM unit, operator, managers and people working there. Shown as: Block Admin.

An SWM unit's page: GPs served, PWM unit, operator, managers and people working there.

A PWM unit

A PWM unit's page: the SWM units sending to it, its operator and its people. Shown as: Block Admin.

A PWM unit's page: the SWM units sending to it, its operator and its people.

SHGs

The list of self-help groups with the GPs they serve and their members. Shown as: Block Admin.

The list of self-help groups with the GPs they serve and their members.

An SHG

An SHG's page: GPs served, facilities it operates and its members. Shown as: Block Admin.

An SHG's page: GPs served, facilities it operates and its members.

Supervisor jurisdictions

Which GPs each SHG Supervisor looks after. Shown as: Block Admin.

Which GPs each SHG Supervisor looks after.

Government workers

Government workers recorded at the Block's facilities. Shown as: Block Admin.

Government workers recorded at the Block's facilities.

Waste configuration

Waste categories, recovered outputs, and destinations including off-take partners. Shown as: Block Admin.

Waste categories, recovered outputs, and destinations including off-take partners.

Add an off-take partner

The form for adding an off-take partner: name, type, contact and GST number. Shown as: Block Admin.

The form for adding an off-take partner: name, type, contact and GST number.

Complaint categories

Complaint categories with priority, deadline and the evidence needed to close. Shown as: Block Admin.

Complaint categories with priority, deadline and the evidence needed to close.

WhatsApp deliveries

WhatsApp updates sent to citizens and whether each was delivered. Shown as: Block Admin.

WhatsApp updates sent to citizens and whether each was delivered.

Web address

The Block's web address and its status. Shown as: Block Admin.

The Block's web address and its status.

Audit log

The Block's audit log: every change, who made it, from where and when. Shown as: Block Admin.

The Block's audit log: every change, who made it, from where and when.

Field app download

The page for downloading the field app, with a QR code and install steps. Shown as: GP Staff.

The page for downloading the field app, with a QR code and install steps.

Overview

Where the waste went this week, and what needs attention now. Shown as: BDO / Block Officer.

Where the waste went this week, and what needs attention now.

Consignments

Every consignment in the period with what was sent and received. Shown as: BDO / Block Officer.

Every consignment in the period with what was sent and received.

Material balance

A finalised PWM period: opening, received, processed, counted and the explanation. Shown as: BDO / Block Officer.

A finalised PWM period: opening, received, processed, counted and the explanation.

Reports

Material flows for a period, and what happened to processed waste. Shown as: BDO / Block Officer.

Material flows for a period, and what happened to processed waste.

Complaint handling

How complaints were handled, by GP: received, open, overdue, on time. Shown as: BDO / Block Officer.

How complaints were handled, by GP: received, open, overdue, on time.

Flags

Records the BDO questioned, with the managers' responses. Shown as: BDO / Block Officer.

Records the BDO questioned, with the managers' responses.

A consignment record

A consignment received with a difference, with its explanation and history. Shown as: BDO / Block Officer.

A consignment received with a difference, with its explanation and history.

Flag a record

The form for questioning a record: what looks wrong. Shown as: BDO / Block Officer.

The form for questioning a record: what looks wrong.

GP report

Waste attributed to the GP and the facilities serving it. Shown as: GP Officer.

Waste attributed to the GP and the facilities serving it.

Notifications

Complaint notifications for a GP Officer: new, assigned, overdue. Shown as: GP Officer.

Complaint notifications for a GP Officer: new, assigned, overdue.

Registry: waiting for review

Registrations waiting for review, with possible duplicates marked. Shown as: SHG Supervisor.

Registrations waiting for review, with possible duplicates marked.

Registry: approved

Approved households and establishments in the GP. Shown as: GP Staff.

Approved households and establishments in the GP.

Add a registration

The form for registering a household or establishment. Shown as: GP Staff.

The form for registering a household or establishment.

Review a registration

A registration waiting for review, shown next to a possible duplicate. Shown as: SHG Supervisor.

A registration waiting for review, shown next to a possible duplicate.

Import registrations

The page for importing many registrations from a CSV file. Shown as: Block Admin.

The page for importing many registrations from a CSV file.

Complaints queue

The GP's open complaints with category, place, status, deadline and assignee. Shown as: GP Officer.

The GP's open complaints with category, place, status, deadline and assignee.

Complaints assigned to me

Complaints assigned to a GP staff member, on a phone. Shown as: GP Staff.

Complaints assigned to a GP staff member, on a phone.

Log a complaint

The form for logging a complaint for a citizen who called or came in. Shown as: GP Officer.

The form for logging a complaint for a citizen who called or came in.

A new complaint

A newly submitted complaint with its details and the Assign action. Shown as: GP Officer.

A newly submitted complaint with its details and the Assign action.

Working on a complaint

A complaint in progress, with the Mark resolved action, on a phone. Shown as: GP Staff.

A complaint in progress, with the Mark resolved action, on a phone.

Waiting for evidence

A resolved complaint waiting for the photo its category needs before it closes. Shown as: GP Officer.

A resolved complaint waiting for the photo its category needs before it closes.

An overdue complaint

A complaint past its deadline, with the notice that GP Officers were told. Shown as: GP Officer.

A complaint past its deadline, with the notice that GP Officers were told.

A complaint with no GP

A complaint whose GP is not known, with Send to a GP. Shown as: Block Admin.

A complaint whose GP is not known, with Send to a GP.