Who can do what
What each staff role may do, taken from the same rules the system checks.
This table is built from SWM's authorization rules: the same list the system's automatic tests check against the running service. Where a role applies to a place (a GP or a facility), it applies only there.
| What | Platform Admin | Block Admin | BDO / Block Officer | GP Officer | GP Staff | SHG Supervisor | SWM Facility Manager | PWM Facility Manager |
|---|---|---|---|---|---|---|---|---|
| Platform | ||||||||
| Onboard Blocks, set their web address, activate or suspend them | ✓ | – | – | – | – | – | – | – |
| Keep the standard waste catalogue | ✓ | – | – | – | – | – | – | – |
| Read the platform audit log | ✓ | – | – | – | – | – | – | – |
| Setting up the Block | ||||||||
| See the Block: GPs, wards, facilities, SHGs, configuration | – | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Add and change GPs and wards | – | ✓ | – | – | – | – | – | – |
| Set up facilities: GPs served, PWM unit, operators | – | ✓ | – | – | – | – | – | – |
| Configure waste categories, outputs, destinations and off-take partners | – | ✓ | – | – | – | – | – | – |
| Configure complaint categories and escalation | – | ✓ | – | – | – | – | – | – |
| See the Block's staff and their roles | – | ✓ | ✓ | – | – | – | – | – |
| Invite staff, give and remove roles, sign people out | – | ✓ | – | – | – | – | – | – |
| Manage SHGs, their members and who works at each facilitySHG Supervisors: in the GPs they supervise. | – | ✓ | – | – | – | ✓ | – | – |
| Watch WhatsApp deliveries and send again | – | ✓ | – | – | – | – | – | – |
| Registry | ||||||||
| Register households and shops, look them up, import a listGP Officers, GP staff and SHG Supervisors: in their own GPs. | – | ✓ | ✓ | ✓ | ✓ | ✓ | – | – |
| Approve, send back or reject registrations | – | ✓ | – | – | – | ✓ | – | – |
| Complaints | ||||||||
| Log complaints for citizens and see the queue | – | ✓ | ✓ | ✓ | – | – | – | – |
| Open a complaintGP staff: complaints assigned to them. | – | ✓ | ✓ | ✓ | ✓ | – | – | – |
| Assign, start, resolve, add evidenceGP Officers assign; GP staff work on what is assigned to them. The Block Admin and BDO send complaints with no GP to the right GP. | – | – | – | ✓ | ✓ | – | – | – |
| See the complaint handling report | – | ✓ | ✓ | – | – | – | – | – |
| Facility work | ||||||||
| Record facility work in the field appAt their own facility: SWM managers record intake, segregation, consignments and onward movement; PWM managers record receipts, processing and off-takes. | – | – | – | – | – | – | ✓ | ✓* |
| See a facility's stock, records and flagsFacility managers: their own facility. | – | ✓ | ✓ | ✓ | – | – | ✓ | ✓* |
| Finalise a PWM period | – | – | – | – | – | – | – | ✓ |
| See a facility's finalised periods | – | ✓ | ✓ | ✓ | – | – | – | ✓ |
| Oversight | ||||||||
| Overview, consignments, material balance, reports, off-takes | – | ✓ | ✓ | – | – | – | – | – |
| A GP's reportGP Officers: their own GP. | – | ✓ | ✓ | ✓ | – | – | – | – |
| Question a record (raise a flag) | – | ✓ | ✓ | ✓ | – | – | – | – |
| Close or reopen a flagThe person who raised it. | – | – | ✓ | – | – | – | – | – |
| Read the Block's audit log | – | ✓ | ✓ | – | – | – | – | – |
✓* Yes, at their own facility
Citizens use the portal with their own mobile number: they see and act only on their own complaints and registrations.