Work on complaints
Start work on a complaint given to you, mark it resolved, and add the evidence it needs to close.
Your GP Officer gives you complaints. You see them under Complaints → Assigned to me, and a notification tells you when a new one arrives.
Do the work
When it is done, press Mark resolved and write What was done?. Add photos if the category needs them.
Evidence to close
Each complaint category sets what is Needed to close: nothing more, a photo, a note, or both. A resolved complaint closes by itself once that is added. If it says Waiting for evidence before it closes, press Add evidence and add what is missing.
Deadlines
Every complaint has a deadline (Due by). When it passes, the complaint is marked Overdue and the GP Officers are told; if it stays open longer, the BDO and Block Admin are told.
Notes (Add note) are for staff only: citizens do not see them. Use them to record visits or problems.