GP Officer

As a GP Officer you are responsible for one Gram Panchayat. In SWM you:

• run the GP's complaints queue: give each complaint to someone, follow it until it is closed, and act on overdue ones;
• log complaints for citizens who call or come in;
• see the GP's registry of households and shops;
• read the GP report and question records with flags.

You use the staff web: your Block's address followed by /staff.

Your dayCopy Anchor Link

1. Check Notifications (the bell): new and overdue complaints for your GP.
2. Open Complaints. Assign every new complaint in My GP. How
3. Tick Overdue only to see what is late, and follow up.
4. Once a week, look at the GP report. How