Complaint handling

How complaints received in a period were handled, by GP or by category.

Complaint handling counts the complaints received in a period, by GP or category: received, still open, overdue, closed, the share resolved on time, and the typical (median) time to resolve.

How complaints were handled, by GP: received, open, overdue, on time.

As BDO you are notified when a complaint stays open past its deadline and the grace period. You can open any complaint in the Block under Complaints → All in the Block, and send complaints with no GP to the right GP under GP not known.

A complaint whose GP is not known, with Send to a GP.